Melissa – Auckland
First of all Matt, thank you so much for all your help and support to both my parents and I.
Your went beyond to help us, and you understood our situation without making us feel disgarded. We had such a difficult time trying to sort something out with Westpac as this is my parents main bank, however, everytime we tried we seem to get a push back.
After speaking with my parents, I encouraged them to see if you can help us. The process seemed so easy and efficiant each time I spoke with you. I had everything you needed and the best part was that we didn’t have to drive down to the office with the original documents, yet everything was scanned and sent through via E-mail which really convinnient both to my parents and I. The most amazing thing was that you managed to get me involved with consolidating my debts, and because I have just recently got married you made thing much more flexible and easy for me to do. Not only you resolved my parents situation, but you also helped me as well to start fresh. You deliever professional and prompt service and I will recommend this to anyone and everyone else who is struggling to get through their debts. My parents also send through their kindest regards as you have made them stress-free and they say “now we can live normal lives and not worry about debts”.
The best thing I have experienced with the whole process is that collating the information and ID required was easy and suited all of us. The repayments to the loan is brilliant and the whole process aswell. Overall, the whole process of setting up the loan was so simple, fast and very professional. You showed willingness to help us and gave us other alternatives to help us with our application and made everything seem so effortless. I recommend you get a bonus better yet a pay rise for the amount of work and effort you show to your customers. Thanks again for your remarkable service, and also a great job well done to the other guy aswell for explainning the documents word for word while you were away.
Thanks again, and keep up the great work you do.